15 day Money back guarantee / 30 day Product exchange
If for any reason you are not happy with your order when you receive it you can return it for a full product refund within 15 days. We would be happy to exchange any portion of your order for same value of goods within 30 days. We want you to be happy with what you get from us! Shipping charges are not refundable. Please contact our Customer Service Department with in to receive an RA Number and further return instructions in either situation. RA number MUST be clearly marked on the OUTSIDE of the box.
Volume pricing automatically discounted in shopping cart!
Orders over $500 are less 5%
at $1000 get 10%
$1500 get 15%
$2500 get 20%
Order over $3500 and get 25% off!
Shipping
Orders are FOB: Dover, NH and are usually shipped within 48 hours. Our standard carrier is UPS, Ground. We would be happy to ship by the carrier of your choice. Billing UPS 3rd party is welcome. Please, e-mail us with your requiments for shipping and account number. Any charges added in cart will be refunded when billed on your UPS account.
Billing and Credit
We gladly accept Visa, MasterCard, Discover, Amex and prepays by check or wire. Other orders are shipped COD company check in most cases. Net 30-day terms will be considered only by completing a signed credit application, accompanied with 5 trade references, and company bank information. Checking references can take some time, a D&B rating helps to speed the process along.
Damaged or Lost Shipments
Please contact us to report any damages upon receipt of merchandise. It is important that all damaged packages be retained for inspection by the Carrier. We will gladly issue a claim in your behalf with the carrier.
Refused Orders
Any orders returned because of refusal, without a legitimate reason, will be reshipped on a prepaid basis only. A $10.00 charge will be assessed to cover additional handling costs. Orders not reshipped will be charged a 15% re-stocking fee. This fee will be charged to your account, along with the shipping charges associated to the order.
Backorders
For your convenience, Monster Trendz will process backorders over $50. Please, contact the office for backorders under $50 or if you don’t want B/O’s over $50.
Late Charges/Collection Fees
Accounts reaching 60 days overdue will automatically be transferred to our Collection Agency. Any costs incurred by us in an effort to collect overdue accounts will be charged to you. These may include Collection Fees, Attorney Fees, and /or Court costs. Any returned checks for NSF will be charged a $25.00 fee per deposit. Fraudulent personal or business transactions will be reported to the legal & credit authorities.
Please, call M-F, 9-5pm EST with any questions or comments.
We will be happy to help you
Toll Free 866 365 6425
or for international calls 603 617 2845
Fax 603 617 2846
The Monster Team 
16 Arch Street, Dover, NH 03820
All Monster Trendz products are guaranteed lead safe
